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mWave Connect and mWave Internet Terms and Conditions

This Service Agreement ("Agreement") governs the provision of mWave Connect and mWave Internet services ("Services") by mWave Communications ("mWave") to the customer ("Customer"). By using the Services, Customer acknowledges and agrees to be bound by the terms and conditions outlined herein.
mWave Connect and mWave Internet provide fixed wireless and mobile wireless internet access. The specific features and capabilities of the Services may vary depending on the selected plan and location. mWave will use commercially reasonable efforts to provide the Services but does not guarantee uninterrupted or error-free service.
mWave provides the Services on a "best effort" basis. mWave does not guarantee any specific level of service availability, speed, or throughput. Service disruptions may occur due to factors outside of mWave's control, including but not limited to weather conditions, equipment malfunctions, or network congestion.
All equipment and licenses necessary for the provision of the Services remain the exclusive property of mWave. Customer shall not modify, tamper with, or attempt to reverse engineer any equipment or software provided by mWave.
mWave will attempt to troubleshoot and resolve service issues remotely. If an on-site technician visit ("Truck Roll") is required, Customer will be charged a fee of $100 per Truck Roll. However, mWave reserves the right to waive this fee if the Truck Roll is determined to be necessary due to a fault or malfunction of mWave's equipment. mWave will make reasonable efforts to schedule Truck Rolls within 3-5 business days.
Customer shall not use the Services for any illegal or unauthorized purpose. This includes, but is not limited to, activities that violate applicable laws, regulations, or third-party rights.
mWave respects Customer's privacy and does not actively monitor internet traffic or usage logs. However, mWave may disclose Customer's Mobile Directory Number (MDN), International Mobile Equipment Identity (IMEI), Integrated Circuit Card Identifier (ICCID), IP address, and other relevant information to law enforcement agencies or other authorized parties upon the issuance and presentation of a valid warrant.
This Agreement is not a contract and may be terminated by either party at any time. Customer may cancel the Services by notifying mWave at least 30 days prior to the next billing cycle. If Customer cancels with less than 30 days' notice or after the bill date, no refunds or chargebacks will be issued.
The Services are provided "as is" and without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
mWave shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Services or this Agreement, even if mWave has been advised of the possibility of such damages.
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Customer resides or, if the Customer is a business, the jurisdiction in which the business is principally located. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
This Agreement constitutes the entire agreement between mWave and Customer regarding the Services and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

mWave Protect VPN Terms and Conditions

By using and/or accessing the mWave Protect VPN service ("Service"), you ("Subscriber") agree to be bound by these Terms and the mWave Communications Privacy Policy.
mWave Communications may update these Terms from time to time. We will notify you of any material changes by email or through our website.
mWave Communications is committed to your privacy. We do not collect or log browsing history, traffic destination, data content, DNS queries, or user-linked IP addresses from Subscribers connected to our Service. We may collect personal information necessary for account management and billing.
  • A full list of subscription plans and pricing is available on the mWave Communications website.
  • mWave Communications reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice.
  • You may cancel your subscription at any time with 30 days' notice before the next billing cycle.
  • There are no refunds or chargebacks for cancellations made with less than 30 days'notice or after the bill date.
You agree not to use the Service for any illegal or unauthorized purpose. This includes, but is not limited to:
  • Sending spam or unsolicited content
  • Transmitting illegal, harmful, or threatening content
  • Infringing on intellectual property rights
  • Engaging in any activity that harms or restricts other users
mWave Communications grants you a limited, non-exclusive, non-transferable license to use the Service for personal or commercial purposes.
The Service is provided "as is" and mWave Communications makes no warranties regarding its availability, performance, or security. We are not liable for any damages arising from the use or inability to use the Service.
mWave Communications shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Service or these Terms.
You agree to indemnify and hold mWave Communications harmless from any claims and expenses arising from your use of the Service or violation of these Terms.
mWave Communications reserves the right to suspend or terminate your access to the Service in the event of a chargeback.
These Terms shall be governed by the laws of the jurisdiction in which the Subscriber resides or, if the Subscriber is a business, the jurisdiction in which the business is principally located.
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the [Your Choice of Arbitration Institution] in the jurisdiction in which the Subscriber resides or, if the Subscriber is a business, the jurisdiction in which the business is principally located.
These Terms constitute the entire agreement between you and mWave Communications regarding the Service and supersede any prior agreements.

mWave Detect Penetration Testing Terms of Service

This Service Agreement ("Agreement") governs the provision of penetration testing services ("Services") by mWave Communications ("mWave") to the customer ("Customer"). By engaging mWave to perform the Services, Customer acknowledges and agrees to be bound by the terms and conditions outlined herein.
mWave will conduct penetration testing on Customer's designated systems and networks to identify security vulnerabilities and potential attack vectors. mWave will utilize industry-standard methodologies and tools to simulate real-world attack scenarios, with the goal of providing Customer with actionable insights to enhance their security posture.
The specific scope of the Services, including target systems, testing methodology, and reporting requirements, will be detailed in a separate Statement of Work ("SOW") that will be mutually agreed upon by both parties prior to the commencement of the Services.
mWave will employ a combination of automated and manual testing techniques to identify vulnerabilities. External testing will be conducted from mWave's secure servers, targeting publicly accessible IP addresses. Internal testing may involve the deployment of a lightweight agent on a single endpoint within Customer's network, with the agent adhering to strict security protocols and not compromising any data or files.
Upon completion of the Services, mWave will provide Customer with a comprehensive report detailing identified vulnerabilities, including proof of concept code, risk assessment, and recommended remediation steps. mWave will work with Customer to ensure a clear understanding of the findings and assist in developing an appropriate remediation plan.
mWave adheres to industry best practices and complies with SOC 2 and cyber insurance regulations. All testing activities will be conducted in a lawful and ethical manner, with strict adherence to confidentiality and non-disclosure agreements.
mWave shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Services or this Agreement, even if mWave has been advised of the possibility of such damages.
Customer agrees to indemnify and hold harmless mWave from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to Customer's use of the Services or breach of this Agreement.
Either party may terminate this Agreement with 30 days written notice. In the event of termination, mWave will provide Customer with a final report detailing the work completed up to the termination date.
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Customer resides or, if the Customer is a business, the jurisdiction in which the business is principally located.
This Agreement, along with the SOW, constitutes the entire agreement between mWave and Customer regarding the Services and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

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