We offer several convenient options to reach our team. The fastest methods create a ticket immediately so the first available technician can assist you.
Our recommended methods get you help the quickest.
Our #1 recommended method. Click the mWave icon in your system tray and choose "Request Support". This instantly creates a ticket and notifies our team.
Use the form below to describe your issue in detail. This also creates a ticket that gets assigned to the first available technician.
Use the Online FormNeed immediate hands-on help? Go to our remote support page, enter the 10-digit code we provide, and we'll connect directly to your computer.
Go to Remote SessionSpeak directly with a technician.
Update your payment method, billing email, or view invoices and payment history. For existing recurring service clients only.
Access Billing Portal →We monitor your endpoints and network devices 24/7. Issues are often caught and resolved before you even notice a problem.
Learn About Monitoring →We maintain complete, up-to-date documentation of your entire IT environment so any technician can step in with full knowledge of your systems.
Learn About Our Documentation →Once we understand how your business actually works, we build custom scripts and optimizations that run quietly in the background.
See How We Optimize →Full end-to-end project management including design, engineering, implementation, documentation, reporting, and ongoing support.
Learn About Project Management →Our full approach to reliable IT support:
When you submit a request through the system tray or online form, it goes straight into our system and is visible to the entire team. The first available technician can pick it up immediately — even if we're on another call.
Fill out the form below and we'll get back to you as quickly as possible.
If we're already on the phone with you or you've been given a code, start a secure remote session now.
Start Remote Session